Return and Exchange Policy
1. Scope of application
This policy applies to all jewelry purchased on our website (excluding gifts and gifts). In accordance with applicable laws and regulations and our internal policies, you have the right to return, refund and exchange.
2. Return policy
a. Return conditions
A complete unboxing video is required for return! !
The product is in its original state, unworn and undamaged.
The packaging is complete (including product labels, tags, certificates, protective boxes, etc.).
Provide a valid purchase certificate (order number or invoice).
Returns are not supported in the following cases:
Customized products or engraved jewelry.
Limited-time discount products (if not quality issues).
Hygiene products (such as earrings, etc.), unless there are quality problems with the product.
b. Return period
You can apply for a return within 15 days from the date of receipt of the product.
c. Return process
Contact customer service to apply for a return, provide order information and reason for return.
After customer service review, the return address and related instructions will be provided.
Please pack the product safely and send it back to the designated address.
After we receive the returned product, we will verify that it meets the conditions and process the refund.
3. Exchange policy
a. Exchange conditions
The exchanged product must meet the return conditions and:
The product to be replaced is in stock.
b. Exchange process
Contact customer service to apply for a replacement, provide order information and reason for replacement.
After customer service review, the replacement address and instructions will be provided.
You need to send the product back to our designated address and pay the relevant logistics fees (if applicable).
After we receive the returned product, we will send the replacement product as soon as possible.
4. Refund policy
a. Refund Method
The refund will be returned according to your original payment method (such as credit card, payment platform, etc.).
b. Refund time
We will complete the refund within 5-10 working days after receiving and verifying the returned goods.
The specific arrival time may vary depending on the processing time of the payment institution.
c. Refund amount
The goods will be refunded in full, but the following fees will not be refunded:
Original order shipping (unless the return is due to product quality issues).
Return shipping (if it is not a product quality issue).
5. Special circumstances
Damaged or wrongly shipped goods: If you find that the goods are damaged, missing parts or wrongly shipped when you receive them, please contact customer service within 48 hours after signing for them.
We will provide free return and exchange services.
5. Special circumstances
Damaged or wrongly shipped goods: If you find that the goods are damaged, missing parts or wrongly shipped when you receive them, please contact customer service within 48 hours after signing for them.
We will provide free return and exchange services.
6. Customer Service Contact Information
For returns, refunds or exchanges, please contact us via the following methods:
a. Refund method
For returns, refunds or exchanges, please contact us via the following methods:
Email: [email protected]
Phone: +86 18979019368 （China）
Customer Service Hours: Monday to Friday, 9:00-22:00 (except holidays)